Great schedule. Enough time built in for networking and private meetings, good amount of
sessions and exhibits allowing people to walk, change gears, and remain attentive.
— 2017 attendee


Tuesday, September 11

 1:30 p.m. -  2:15 p.m.       A Framework for Your Future

 2:15 p.m. -  3:15 p.m.       Gazing Into the Crystal Ball: How Emerging                                                             Technology Trends WILL Transform LTC

Shan Bhide, Brian Dunar, Beth Weisel, and Brendon Gonzalez, SoftWriters

Long-term care has evolved tremendously over the last couple of decades. Technology advances have initiated a business transformation in the LTC industry for the better. Many pharmacies are leveraging emerging technology advances to improve efficiency, increase margins, and be profitable in today's competitive environment. The presenters will offer some bold and exciting technology predictions and demonstrations that are likely to accelerate the digital transformation across the LTC industry.

 3:30 p.m. -  4:30 p.m.       Politics & Health Care Uncertainty

David Merritt, Executive Vice President of Public Affairs & Strategy, America's Health Insurance Plans

For better or for worse, if you talk about healthcare today, you can't help but talk politics. How might the midterm elections affect healthcare policy? How is single payer playing on the campaign trail? What do consumers really think about their current coverage and care? From defending or repealing the Affordable Care Act to rising prescription drug costs and public programs, Mr. Merritt will explore the politics, policy and polling that's driving what comes next.

 4:30 p.m. -  6:30 p.m.      Cocktail Reception in Exhibit Hall

Wednesday, September 12

 7:30 a.m. -  8:30 a.m.   Continental Breakfast in Exhibit Hall

8:30 a.m. -  9:45 a.m.    Quality First: Innovative & Agile Process to Deliver                                               Efficient Software Solutions

Shan Bhide, Ryan Hodge, Matt Niederlander, and Becca Hill, SoftWriters

With a focus on offering robust, reliable and scalable enterprise software solutions for your LTC pharmacy needs, SoftWriters has several special initiatives focused on "Quality First" thinking.  This presentation will provide an update on these initiatives and their benefits.

 9:45 a.m. - 10:45 a.m.   Legislative Affairs Update

Michelle Templin, Vice President, Legislative Affairs & Business Development, MHA

The MHA Legislative team will provide the most up-to-date details on federal legislative and regulatory issues impacting long-term care pharmacy, and discuss how providers can advocate on their behalf.

11:00 a.m. - 11:45 a.m.   Breakout Sessions

Clinical Track: LTCF Hospital Readmission Penalties & Strategies for Reducing Rehospitalizations

Jonathan Shaatal, MS, RPH, Director of Pharmacy, Parkshore Healthcare LLC

Beginning in 2019, LTFCs will be subject to rehospitalization penalties very similar to those affecting hospitals since 2013. This session will provide background information on this issue and outline the penalties for LTCFs. It will also include best practices for avoiding hospitalizations as well as strategies for treating in place in the LTCF.

Reimbursement Track: Net-Rx Revenue Cycle Management

Micki Wilcox, Account Manager, Net-Rx
Derrick McCann, Director, MHA Technology Solutions, MHA

In the LTC environment, high claim volumes, multiple payers, unique billing practices, LIS adjustments, and COB requirements can make reconciliation more challenging than ever. This session will focus on best practices to maintain efficiencies and meet all business requirements for reconciliation. Utilizing data visualization to help identify trends, impact, and comparisons will also be discussed, whether it's brand drugs going generic, state Medicaid moving patients to Managed Medicaid, bringing on a new facility, or changing wholesalers.

Technology Track: Roundtable on Facility-Facing Web & Mobile Applications

Shan Bhide, Ryan Hodge, and Brian Dunar, SoftWriters

This roundtable will discuss SoftWriters' proposal for a Web portal interface to FrameworkLTC, an initiative currently in development.  It will cover the thinking behind the proposed solution, the current direction, and solicit particpants' feedback in an interactive brainstorming session. Again, at the conceptual stage here, so please come ready to brainstorm!

11:45 a.m. -  1:00 p.m.        Lunch in Exhibit Hall

 1:00 p.m. -  2:00 p.m.         Keynote: The Xbox Story:

Lessons in Leadership, Strategy, and Team Management

Robbie Bach, Innovation Expert, Former Chief Xbox Officer for Microsoft and Author of Xbox Revisited: A Game Plan for Corporate and Civic Renewal

In this dynamic keynote address, Robbie Bach will share proven business and leadership principles from his journey innovating within the larger Microsoft construct to help participants drive change and position their organizations as disruptors before someone else “Ubers” them.

 2:00 p.m. -  2:45 p.m.         SoftWriters Evolution

Scott Beatty, Tim Tannert, Jackie Maitland, SoftWriters

SoftWriters has had a major focus over the last 12+ months on evolving the company to better meet the needs of its customers. In this session, SoftWriters executives will share some of the changes the organization has initiated to make it a better business partner to our customers. 

 2:45 p.m. -  3:45 p.m.        Break - Refreshments & Networking, Exhibit Hall

 3:45 p.m. -  4:30 p.m.        Breakout Sessions

Clinical Track: Overview of RxPertise

Jay Loeper, Pharm.D., FASCP, Executive Director Clinical Software Development, MHA

This session will provide an overview and product demonstration of RxPertise, the leading medication regimen review software for LTC pharmacy. With additional integration into the FrameworkLTC platform, RxPertise provides near real-time reporting allowing seamless collaboration between internal and consulting pharmacists.

Reimbursement Track: Roundtable on the Reimbursement Platform - Evolution of Efficient & Correct Claims Adjudication Process

Tim Tannert and Jackie Maitland, SoftWriters

This session will begin with the current thoughts on a reimbursement platform followed by an interactive discussion with audience participation to help SoftWriters understand what type of information would be beneficial to customers in real-time in an automated fashion. The goal is to help drive compliance not only around the right submission and clarification and billing codes, but also from a purchasing perspective.

Technology Track: Cybersecurity

Daniel Eliot, NCSA's Director of Small Business Education

 4:45 p.m. -  6:15 p.m.         Leveraging the FrameworkLTC Solution Suite:
                                               A Customer Panel

Back by popular demand this customer panel discussion will examine how the FrameworkLTC suite of solutions is solving real-world problems in pharmacies today, with users sharing their experiences and best practices. 

 6:15 p.m. -  8:00 p.m.          Cocktail Reception in Exhibit Hall

Thursday, September 13

8:00 a.m. -  9:00 a.m.         Continental Breakfast in Exhibit Hall

 9:00 a.m. - 10:00 a.m.       Advances In eHR System Integration

Tim Tannert, President, SoftWriters
Andy Brigant, Edward Patrick, PointClickCare

A trending topic, this session will be co-presented by SoftWriters and PCC on joint advances in the eHR system integration, market trends, and how future enhancements will impact pharmacy and facility workflows positively.

10:15 a.m. - 11:00 a.m.      Breakout Session

Clinical Track: Roundtable on Clinical Platform - Evolution of RxPertise to Assess & Quantify Value of Clinical Services Offered by LTC Pharmacies

Jay Loeper and Tim Tannert, SoftWriters

In this interactive session the moderators will briefly share the current integration and evolution roadmap of RxPertise with the FrameworkLTC platform, and then open the floor for discussion. The goal is to understand what types of information participants would like to provide to customers to help validate the effectiveness and value of their clinical services. Participants will be invited to share their thoughts on the transition of care from the consultant pharmacist's perspective, the impact that short-term stays are having on pharmacy, and what tools would be helpful in managing those issues. The session will also seek feedback on the demands nursing homes are placing on pharmacies in order to help SoftWriters determine how to build automation around customers' current and future processes.

 Reimbursement Track: Audit Kickbacks

Edmond O'Reilly, VP, Pharmacy Network Operations, MHA

This session will explain the benefit design of different drug programs that drive the requirements of the network pharmacies and audit requirements. It is designed to help pharmacies navigate the regulatory restrictions so they can be prepared for an audit without substantial disruptions to their operations.

Technology Track: Database Optimization & Performance Improvements

Shan Bhide, Ryan Huber, Rick Magill, SoftWriters

In this session, the presenters will offer recommendations on ways to optimize the database and leverage the correct database maintenance techniques to improve performance and scalability.

11:15 a.m. - 12:00 p.m.      Pharmacies of the Future:

Convergence of Big Data, Analytics, and Connected Devices

Shan Bhide, Ryan Hodge, Beth Weisel, and Brendon Gonzalez, SoftWriters

We rely on emerging technology advances to improve efficiency, increase margins, and be profitable in today's competitive environment. The SoftWriters team will share some trend-setting ideas and futuristic solutions in pharmacy management software that can help improve the value of clinical services.

12:00 p.m.                             Closing Remarks